PRIVACY POLICY

Central Coast Property Management (“CCPM”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage our services, or communicate with us.

1. What Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Phone number

• Email address

• Residential or postal address

• Property ownership details

• Financial or tenancy-related information

• Identification documents

• Information submitted through forms on our website

• Communication records and enquiries

We may also collect non-personal information such as browser type, IP address, pages visited, and website usage data through cookies and analytics tools.

2. How We Collect Information

We collect information when you:

• Submit an enquiry through our website

• Contact us via phone, email, or social media

• Engage our property management or investment services

• Subscribe to updates or marketing communications

• Attend meetings or consultations

• Apply for a rental property or tenancy

Where practical, we will collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

• Provide property management services

• Assist with property investment and purchase support

• Respond to enquiries and requests

• Manage tenancy applications and landlord services

• Communicate important updates

• Improve our website and customer experience

• Comply with legal and regulatory obligations

• Send marketing or promotional communications (where permitted)

4. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners and tenants

• Contractors and maintenance providers

• Financial institutions and insurers

• Legal, accounting, and professional advisors

• Government authorities or regulatory bodies

• Service providers assisting with website hosting, CRM systems, marketing, or administration

We only disclose information where necessary to provide our services or where required by law.

5. Website Cookies and Analytics

Our website may use cookies and third-party analytics services to improve website functionality and user experience.

Cookies help us understand how visitors interact with our website. You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

To make a request, please contact us using the details below.

8. Marketing Communications

We may send you updates, newsletters, or promotional communications relating to our services. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: hello@centralcoastpm.com